How To Gain Influence With Anyone with Chris Voss | Unlocked with Michelle Delamor

What if the skills used to negotiate with hostage takers could make you a better leader, entrepreneur, salesperson, and communicator? In this episode of Unlocked, Michelle Delamor sits down with Chris Voss to uncover the communication strategies that helped save lives and now help leaders negotiate better deals, build trust faster, and influence anyone. Chris Voss is a former FBI lead kidnapping negotiator, bestselling author of Never Split The Difference, and founder and CEO of The Black Swan Group; a negotiation, training, coaching, and consulting organization that teaches people how to achieve better outcomes in high-stakes conversations. Recognized globally as a leading authority on negotiation, Chris developed his approach through decades of experience in crisis negotiation. Today, he and The Black Swan Group apply those principles to business, sales, leadership, difficult conversations, and high-stakes communication through The Black Swan Method® and Tactical Empathy®. Never Split The Difference has introduced millions of readers around the world to Chris's negotiation methodology. Through The Black Swan Group, Chris and his team help people go beyond understanding the concepts in the book and develop negotiation as a practical, repeatable performance skill through training, coaching, practice, and live experiences. The Black Swan Group offers in-person negotiation training, live and self-paced online negotiation training, coaching, keynote speaking, and advanced negotiation experiences for business owners, leaders, sales professionals, and other professionals who want to become more effective dealmakers. Whether you're negotiating a million-dollar deal, leading a team, closing a client, or simply trying to communicate more effectively, this conversation is packed with actionable insights. Learn from Chris Voss and The Black Swan Group: Negotiation training and resources: https://www.blackswanltd.com/?utm_sou... In-person and live training: https://www.blackswanltd.com/live-eve... Online negotiation training: https://www.blackswanltd.com/online-n... In this episode: • The FBI communication technique that instantly builds trust • Why naming emotions is more powerful than giving advice • How to influence people without manipulation • The biggest negotiation mistakes people make • The psychology behind difficult people and bad clients • How to know when to walk away from a deal • The "Late Night FM DJ Voice" that instantly calms people • Lessons from real hostage negotiations that apply to business If you enjoyed this conversation, be sure to like, subscribe, and share it with someone who wants to become a better communicator and negotiator. Chapters 00:00 Introduction 00:00:56 Meet Chris Voss 00:01:26 Are Great Communicators Born or Made? 00:02:55 From SWAT Officer to FBI Hostage Negotiator 00:04:28 The Suicide Hotline That Changed Everything 00:06:35 Why Communication Is a Perishable Skill 00:08:09 How Tactical Empathy Saves Lives 00:12:18 The Foundation of Tactical Empathy 00:14:09 The Six Hour FBI Hostage Negotiation Story 00:19:05 The "Late Night FM DJ Voice" Explained 00:20:26 How to Instantly Become More Influential 00:21:22 First Impressions and Executive Presence 00:24:48 What to Do When Someone Goes Silent 00:26:34 Building Trust with Guarded People 00:30:06 The Biggest Negotiation Mistakes People Make 00:31:30 How to Spot Difficult Clients Early 00:33:30 Knowing When to Walk Away 00:36:01 Final Lessons on Communication & Negotiation #ChrisVoss #60dayhustle #Negotiation #Communication #Leadership #Business #Entrepreneur #Influence #Sales #EmotionalIntelligence #NeverSplitTheDifference #Podcast #Unlocked #MichelleDelamor