The DISGRACEFUL State of British Airways

Comments · 4.7K

• NO

  @NonstopDan · 3 years ago · pinned

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• GE

  @gemmapenny · 3 years ago (edited)

  Dan, I work for BA. &nbsp;We’ve always been hopeless at handling disruption. &nbsp;Combine that with a little bit of bad weather and the permanent staff shortages and the operation falls to pieces. &nbsp;The company won’t spend money in building resilience into the system and instead chases profits instead of a reliable schedule.

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• ZE

  @zeddeka · 2 years ago

  The recent Skytrax report on BA expressed much the same concerns. They said that BA short haul is basically now just a budget airline experience, and long haul has a lot of problems and is more consistent with a 3 star airline. A very sad decline, illustrating how damaging thoughtless cost cutting can be.

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• JU

  @juliawigger9796 · 2 years ago

  As retired cabin crew, i can tell you that when Lord King, and Lord Marshall retired, the Company collapsed. Most staff as you found out are replaced with cheap temp staff. Management treated all workers with total contempt and as you can &nbsp;see, the effect has rubbed off. &nbsp;Until BA gets a management that inspires and uplifts their workers nothing will change.

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• AG

  @agni2003 · 2 years ago

  The thing with BA but also many other companies/institutions in the UK is that when things go well, it’s all perfectly smooth and easy, but if something goes wrong the whole system crumbles down. They are not very flexible and adaptable.

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• DA

  @davidwheatley2575 · 3 years ago (edited)

  I used to be an onboard manager with BA. Its been like this for YEARS! This certainly isn&apos;t a one off. The company couldn&apos;t care less about their passengers. They&apos;d happily send an aircraft out with not enough food, no food at all, broken toilets that you can&apos;t even flush, no IFE at all, premium cabin seats that don&apos;t even go into a flat bed. The list goes on. The ground handling is like this practically on a daily basis. Once they have your money, they couldn&apos;t care less. The poor cabin crew are treated like dirt. Ohh how the mighty have fallen. BA was amazing back in the day but that ship has long sailed. Its a national embarrassment these days.

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• GI

  @giles852002 · 3 years ago

  I’m Crew, and we’re all embarrassed by the LHR ground service. No buses, wheelchair support non-existent etc. We get tons of abuse about it &amp; we’re just as embarrassed &amp; angry about it too as we have just finished a busy flight/shift &amp; these things delay us getting home or being commuters getting our flights home.<br><br>Sadly the -4 temperatures meant planes waiting to be de-iced causing the gates being used until slots become available. Delays mean build up of more ice, it’s a never ending problem.

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• DA

  @daniellittle002 · 3 years ago

  Hi Dan! I am a US based mainline flight attendant and I want to thank you for highlighting the verbal abuse directed at the BA crew and expressing empathy for them during the insane ground time at LHR. I absolutely love my career and the opportunity to offer professional and caring service to our passengers but I know what it is like to be berated because of operational delays beyond the crew&apos;s control. It means a lot that you emphasized these things despite the frustrating ground time. Also, I am a big fan of both this channel as well as your adventures with Oskar!

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• SE

  @Sezfluffy · 2 years ago

  i worked for British Airways and its a very hard place as Cabin Crew to make a sustainable life down in London. The class has gone.

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• GU

  @guinessbeer · 3 years ago

  This is what happens when the system is collapsing. These companies treat their lower level employees like dirt do no one wants to work for this evil system anymore. We’re done.

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• KE

  @kenpark840 · 2 years ago

  I took BA from San Diego to Heathrow in Nov 2023. I had a connecting flight to Lisbon leaving 3.5 hours after landing. Plenty of time, right? Wrong. We actually landed about 1/2 hour early, but sat on the tarmac for two hours, first waiting for a gate space, then waiting for buses to arrive. By the time I got to the security area, they didn&apos;t let me proceed. Apparently, I was supposed to be there at least 1 hour before my departure, but I missed it by 1 minute. I pleaded with BA agents to let me in to no avail. They didn&apos;t care about the fact that my lateness was their fault and that my connecting flight was actually delayed by 20 minutes. No apology, no sympathy. They made me to go to the service counter with about 100 people in queue. It took me two hours to talk to the agent for rebooking and arrived in Lisbon via Madrid 7 hours late. BA and Heathrow were the worst I experienced.

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• PC

  @pch1147 · 3 years ago

  I flew BA from Australia to London Heathrow. &nbsp;There was no entertainment on the way, although they said there was an engineer working on it, and it would be repaired shortly. It was not available the whole flight. &nbsp;Forward six weeks to my return flight to Australia. &nbsp;It was the same jet with that same recording explaining the same lie because the entertainment problem was still not fixed. &nbsp;21 hour flights are a nightmare without entertainment. &nbsp;Never flew with them again. What does it say about their other maintenance practices. &nbsp;Shocking.

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