I was KICKED OUT of the LUXAIR Lounge by RUDE Staff!

Comments · 5.1K

• JO

  @JoshCahill · 2 years ago · pinned

  I was sold &quot;lounge access for the period of your transit&quot; as an additional perk, when I booked my flight with Luxair. When I showed up at the lounge I was told that I can only use the lounge an hour before take off, and she ignored the fact that I was sold something else online. At <a href="https://www.youtube.com/watch?v=iUtARCSNbgs&amp;t=815">13:35</a> the airline messaged me and acknowledged that the lounge supervisor was misinformed and I was told that I can return to the lounge to enjoy my access, which I refused due to the rude behaviour of the staff and asked for a refund instead. A few days after my flight the airline sent me a warning letter said that they are going to sue and ban me if I post this video as it could hurt their image. They are still withholding my money until today. What would you do in this situation?

  5.5K

• BO

  @Bornflyhuhu · 1 year ago

  If a supervisor is refusing to give her name then that is a red flag already.

  949

• RA

  @RamazanBalta-t2l · 1 year ago

  Fun fact: The video has more views than the population of Luxembourg

  1.6K

• DE

  @DerekArmsden · 2 years ago

  It&apos;s probably never been called out before because you were the first person who ever found the lounge at all!

  1.9K

• JO

  @joemaymayers2212 · 1 year ago

  I am a Luxembourger and I agree with your observations. For all of us here who have no choice but to use Luxair I say BIG thank you for this video.

  452

• JM

  @JM-qd2ky · 2 years ago

  If you make a complaint to LuxAir about their failed and rude service they will give you harassment in return. What a horrible company.

  1.6K

• MI

  @michaelwebsternz · 2 years ago

  Just looked up lounge access now, 5 days later, and it&apos;s still available for sale with no time limit.

  988

• RA

  @randomdriver · 2 years ago

  I Luxair is trying to sue paying customers that is absolutely on my blacklist of airlines never to use

  1.5K

• UP

  @upscreen · 1 year ago

  I love that half a million + potential customer saw this! Thank you Josh for your work, it will be of use for everybody !!

  169

• DE

  @desiinamerica · 2 years ago

  Thanks for calling them out! One bad employee is excusable (there are always bad apples) &nbsp;but the airline reaction to your complaint is not!

  534

• SI

  @Si_Hano · 2 years ago

  I&apos;m glad you decided to post this video and not back down for fear of being sued or banned. &nbsp;kudo to you!!

  978

• PA

  @patschannel9513 · 2 years ago

  Never stop calling these airlines out! You&apos;re helping us all.

  3.8K