🚨112 사건 신고 접수부터 사건현장 출동하는 순찰지구대의 사건처리 현장! 모두가 잠든 시간 밤의 세계를 지킨다 | KBS 20030916 방송

※ This video was produced in 2003 and may differ from the current situation. ■ We Have No Holidays! - Seoul Metropolitan Police Agency 112 Emergency Call Center. Incidents and accidents occur without a moment's rest. From pickpocketing and robbery to drug offenders, gambling sites, and even suicide by jumping. These people are always at the scene. They are the police officers of the Seoul Metropolitan Police Agency 112 Emergency Call Center. They are the people who stand guard 24 hours a day, rotating through three shifts daily. They receive 5,000 calls a day alone and dispatch 3 million calls annually. However, they often face difficulties due to wrong numbers, accounting for 40-50% of their daytime and 30-40% of their nighttime shifts. For them, three minutes is as precious as life itself. They must resolve everything within three minutes from the time an incident report is received at the 112 reception desk until the patrol precinct arrives at the scene. Once an incident is transferred from the reception desk to the dispatch center, it is immediately radio-contacted with the officers at the relevant police station and patrol precinct, who then dispatch to the scene. A case is considered closed once the final report is received. The role of the patrol district unit, formed this July by consolidating personnel previously dispersed across various police substations, is also significant in this process. Even during the Chuseok holiday in the fall of 2003, when a massive mass migration of people takes place, incidents continued unabated, and they were ordered to dispatch to the scene once again. ■ A relentless series of incidents and accidents! - The nights at the 112 call center are always a continuous state of tension. It is late at night, 11:45 PM. The General Dispatch Unit has issued an order to step up, as a "call standby" has been issued. A call standby is a signal indicating that emergency calls are flooding in and that calls must be answered promptly. This happens several times a day. Amidst a continuous stream of reports regarding flooding, a frantic woman's voice was heard over the phone. It was a call reporting that someone had fallen from a hotel room. A 28-year-old man had committed suicide by severing his arteries and jumping from the 10th floor of the hotel. With the 112 emergency becoming urgent, a directive was issued to the local patrol unit as soon as the incident appeared on the dispatch center's monitor. The patrol unit rushed to the scene. This is one of the incidents that has been particularly frequent recently due to the rising youth unemployment caused by the economic downturn. Meanwhile, officers from the Seobu District Police Station in Gangnam hurriedly boarded their patrol cars. It was a report of a gambling operation. As if timed perfectly, patrol cars on the perimeter quietly entered the alley one after another with their lights off. Holding their breath, the police raided the scene. Eventually, the criminals were apprehended on the spot and handed over to the police station. However, the 5,000 calls received daily do not consist solely of major incidents like this. There are people seeking life counseling while contemplating suicide, and others seeking legal advice. Furthermore, they do not shy away from anything, even taking on the role of traffic guide for those who have lost their way. ■ Dealing with unconscious intoxicated individuals requires an immense amount of patience. The early morning hours, when everyone is asleep. This is the busiest and most difficult time for the 112 call center and the district patrol units. The Seobu District Police Station, located in Gangnam. Today, as always, it is a war against the intoxicated. Two drunk women, so intoxicated they couldn't even see the police officers, stormed in in a frenzy, claiming that a man had assaulted them. A short while later, another drunk arrived—a middle-aged man who had smashed the rearview mirrors of three parked cars on the street yet was denying any responsibility. The roaring shouts of the two groups mingled together, practically shaking the police station. Their dawn grew exhausted as they tried to calm down people who were hurling severe insults at the officers and becoming agitated. At the same time, the Yeongdeungpo Police Substation was also sweating profusely dealing with intoxicated individuals. After fighting the battle that repeats every night, they stepped outside to greet the already bright morning sky. Fatigue was evident in the eyes of the officers looking up at the sky, and sighs escaped their lips involuntarily. Those few hours of the night must have felt like years to them. The 112 Emergency Call Center and patrol substations are spending hectic days buried under a flood of incidents, ranging from traffic guidance to crackdowns on drug offenders. Their days are endlessly exhausting and weary, but because of the valuable sense of reward gained through their sacrifice, they head ba...